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We are located in Vancouver, BC, Canada. We usually ship orders within 2-3 business days. If this page cannot fully answer your question/s, please feel free to call or email us. If you prefer, you may also order from us in the following ways:

 

    Tel: 604-874-1777     Mondays to Saturdays 10am to 6pm PST

    Fax: 604-875-1666   

    Email: info@murata.ca

 

The prices listed are in Canadian Dollars.

If ordering from outside Canada, your credit card is charged in Canadian Dollars and that amount is converted to your currency by your credit card company.

how to order

Shipping & Handling Charge


Orders are shipped via Canada Post. Please note that we cannot deliver to PO Box address.  You may also choose UPS, FedEx or Purolator. Please indicate your preferred shipping method in the additional comments section of your online check-out page.  We will contact you with the estimated shipping fee for your confirmation.

 

Method of Payment


We accept PayPal and Visa, Master Card, American Express through PayPal.

Payment must be tendered with the order and orders will only be accepted on receipt of cleared funds.  Please note that the billing address must match your credit card’s billing address.

Terms & Conditions


Breakage or Discrepancies


All claims of broken or wrong items must be made within 3 days of receipt of the merchandise.  For breakage resulting from carrier transit, please keep all pieces including packing material and boxes that your items were sent in for future inspection by carrier.

 

Returns

 

If you are not completely satisfied with your purchase, you may return it for a refund.  Please call or email us within 7 days of receipt of the merchandise and obtain a return authorization number.  Returned good must be unused, in their original packaging and in the same condition as received by the buyer. If upon returns, items are found to be damaged, they will not be accepted or credited.  Please send all items for return by shipping with insurance and tracking, and please keep your receipt.  We cannot be held responsible for any items which are lost in the post.


You will be responsible for the return shipping fees as well as the actual fees paid out to ship the order to you.  We will refund your money within 7days of receipt of the goods.

Privacy Policy & Security


We do not give out any information provided to us by our customers to any third party. 

Our online shop is fully secure to ensure that you can shop with complete confidence.

Sales Tax & Customs Fee


We are required to charge a Harmonized Sales Tax (HST) of on most products.  There will be no tax charged by us for shipments outside Canada. You will be responsible for any and all custom fee and taxes incurred in shipping outside Canada.  For orders within Canada we charge 12% (BC), 13% (ON, NB & NL) ,15% (NS)  and 5% (AB, SK, MB, QC, PE, YT & NU). 

Basic Information

how to order

our services

serving plates&bowlshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=1_4
plateshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=6
bowlshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=7
tea pots & cupshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=9
sake pots & cupshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=10
lacquer warehttp://murata.ca/onlineshop/index.php?main_page=index&cPath=11
kitchen utensilshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=12
norenhttp://murata.ca/onlineshop/index.php?main_page=index&cPath=5
lampshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=13
decorative accessorieshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=14
tea ceremonyhttp://murata.ca/onlineshop/index.php?main_page=index&cPath=16
clothinghttp://murata.ca/onlineshop/index.php?main_page=index&cPath=15
ikebanahttp://murata.ca/onlineshop/index.php?main_page=index&cPath=17

Kitchen & Dining

Home Accents

Fun

mugshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=8
how to order
gift wrappinggiftwrap.html
table accessorieshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=34
paperhttp://murata.ca/onlineshop/index.php?main_page=index&cPath=36
japanese accessorieshttp://murata.ca/onlineshop/index.php?main_page=index&cPath=35
gift cardshttp://murata.ca/onlineshop/index.php?main_page=product_info&cPath=39&products_id=170